5 new CommBank online features

Drew Unsworth, General Manager, Online Banking at Commonwealth Bank, takes an offbeat look at his five favourite things that CommBank have done online in the last few months.

I’m Drew Unsworth and I am too old to blog apparently.

I met Julie today; she’s the CommBank Blog Editor. It was a very depressing meeting. She looked at me and told me in her charming Scottish accent that I was not really the right demographic for a hipster tech blogger. There was a pause and I said… age? She nodded.

Hmmm… I told her I had been a banker for over thirty years, I was wearing long pants when the internet was in shorts and that I had kids at uni, so perhaps my life experience could cover any age shortcomings. To be fair Julie’s not Gen Y either, but I didn’t point that out. (Editor – thanks Drew!) She said if you can write a blog every three weeks you have a job. That seems fair. I spend far more time on Facebook than my kids, so challenge accepted.

I thought I would start by looking back on the past year and my five favourite things that Commbank did online recently.

1. Kaching

Probably the biggest thing in 2011 and I plan to write more about it in future blogs (I have a 3 weekly promise to keep, so stay tuned).

2. NetBank Labs

They are neat, but I love the Telstra top-ups online. They are really simple to use and have gone gangbusters in the first month. They’ve been so popular we’ve had to rush out lots more.

3. ATM passwords

We organised it so you could set up your ATM password in NetBank. We still get customers asking for this feature so we need to make it easier to find but watch this space!

4. Remember client ID

We added a, remember your client ID on login function… so simple but makes every login easier to use.

5. The new Commsec pages

OK it’s not NetBank but it’s really cool and easy to get to via NetBank.

I have the best job in the bank. I get to decide what goes into NetBank (and you thought it was our CEO Ian Narev). So why don’t you join in the conversation and let me know what you want.

Kacheers!

Drew

See more of Drew here.

About the author

Drew Unsworth

General Manager Online Banking

Drew is the General Manager, Online Banking and his role is to make sure every customer can have a safe banking experience on the device of their choice whether that is a PC, phone or tablet. He’s really interested in finding out what customers want and making sure they get it; whether that’s around design, features, security or just making everyday banking easier to do. Having joined the bank over 30 years ago, he has a comprehensive understanding on how banking works and has played an integral role in shaping the modern Australian banking system in Australia's leading bank. He’s been working in online since the days before the internet and is a passionate early adopter.

http://twitter.com/thiendinh91 Thien Dinh

Looking forward to hearing more updates in regards to Netbank.

- Thien Dinh
- Anonymous
  
  Thanks Thien,
  Coming your way soon!
David McLaughlin

Looking forward to running balances for credit cards
- Anonymous
  
  Hi David,
  Thanks for your comment. We don’t have any immediate plans for running balances for credit cards, but take on board that we may need to revisit that.
http://twitter.com/sponty3 Paul Regis

Netbank seems to have become unreliable in last 2 months. Silly things like rejecting anyone’s address if their street name contains the word “Crescent”. It would complain that I cannot enter a PO Box number (?). But if I mistyped the word Crescent then it let me open an account. Other random things like throwing unpredictable errors when you try and do everyday things – used to hardly happen. Now happens 5% of the time. And I’m not sure you’re in touch about Kaching. One reason people buy iPhones is because they look becautiful. Does the massmarket want to pay $$ to put your ugly case on it?
- Anonymous
  
  Hi Craig,
  You can’t use a PO box address as a home address (cause you can’t live in one), but you can use if for your mailing address. First time we have heard about the issue with Crescent but we will look into it. We have noticed some issues for some customers with their some NetBank pages and we are investigating the root cause.Yes the case is not beautiful but it is cool to buy stuff with the phone. It also provides protection from being dropped. We know it is not for everyone but it is a great start.

5 new CommBank online features | Blog.CommBank

22nd February 2012