It’s been an interesting week for us here at team NetBank after the recent updates to the site.
Opinions are certainly polarised, with lots of customers liking the new look and feel and others not being quite as flattering, but it’s great to see people really care and we are here to listen.
The shock of the new
The team here built the new look based on feedback we get from our customers around how they want NetBank to be simpler. So far, we have only just changed the landing page where you can see your account balances and there are more changes to come, but once the initial shock of the new is over I am sure you’ll enjoy it. I have lots more to say on what I like about the new site, but that’s a whole new blog.
In the last few days we have had over 3 million customers log on and they’ve been able to do their banking without too much bother.
One of my favourite comments was from someone who said it was too yellow!
Tweaks and tweets
What is interesting is most things are in exactly the same spot, we’ve just moved the font around. When you log on to NetBank you want to see the balance of your account, so we made that bigger. We also put a coloured ‘+’ and ‘–‘ because a number of people don’t know what a debit or credit is. Of course I had an accountant friend complain as he likes DR and CR, but I guess having spent three years studying this he would.
I’ve been reading all the Facebook comments and have responded to a couple of Tweets, and based on your feedback we are making a couple of tweaks in the next week.
The less bold and the beautiful
Some of you are worried that now the fonts are so big, the busybody in the next cubicle will be able to see how much money you have in your account, so we will make the font smaller. We are also removing the boldness of the account descriptions. This will have the dual effect of allowing you to see more of your account nickname and more accounts per page.
One person provided feedback about having the FX rates at the bottom of every page. While this is not going away, we have added a link to make it easier to send money overseas or buy a travel money card (I personally just take cash and hammer my credit card).
Join the conversation
Hopefully you approve the new look NetBank as simpler to use. Thanks for all the feedback. Please continue to join in the conversation and let me know what you think…